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Technical support center

• Technical Support via telephone (Extension 1300)
• Technical Support via email (soportecue@ups.edu.ec)
• Technical Support in person (Technical Support Department)
• Remote Technical Support
• Preparation and updating of computer equipment
• Installation of utility software for UPS staff
• Connection to campus wireless networks.
• Configuration of access to institutional management systems
• Rehabilitation of technological equipment.
• Identification and management of equipment that cannot be repaired.

Services provided on campus

• Consulting and technical support (face-to-face technical support)
• Hardware maintenance
• Configuration and connection of printers and devices
• Assistance in changing location related to technological equipment
• Installing software that cannot be installed remotely
• Network connection for UPS staff
• Identification and collection of redundant technological equipment

Technological advice aimed at optimizing the use of the university’s computing resources.

• Advice on issues related to technology and innovation.
• Management of purchases for technology and software licenses.
• Advice on policies linked to technology.
• Management and prioritization of demand based on capacity.
• Inventory management of technological devices.

Policies and resources aimed at protecting the University's computer systems.

• Management of Access and permissions
• Two-factor authentication.
• Access to the Virtual Private Network (VPN).
• Management of Antivirus software

Installation, configuration and administration of university servers.

• Management of the Active Directory
• Access to servers and services.
• Management of File Server (shared folders).
• Provision of servers.
• Management of attendance control equipment.